1. Acceptance of Terms

By accessing or using Guul (“the Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to all of these Terms, you must not access or use the Service. These Terms constitute a legally binding agreement between you and Guul.

2. Eligibility

You must be at least 16 years old to use Guul. By using the Service, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

3. Account Responsibilities

You are responsible for maintaining the confidentiality and security of your account credentials.
You are responsible for all activity that occurs under your account, whether authorized by you or not.
You must provide accurate and complete information when creating your account and keep it reasonably up to date.
You must promptly notify us if you become aware of any unauthorized access to or use of your account.
You may not share, transfer, or sell your account to another person without our prior written consent.

4. Acceptable Use

You agree not to use the Service to:

Violate any applicable law, regulation, or third-party rights.
Upload or distribute malicious software, viruses, or harmful code.
Attempt to gain unauthorized access to Guul systems, other user accounts, or connected networks.
Scrape, crawl, or use automated means to extract data from the Service without our express permission.
Generate content that is intentionally misleading, fraudulent, defamatory, or harmful.
Interfere with the operation, performance, or availability of the Service for other users.
Reverse-engineer, decompile, or disassemble any portion of the Service.
Use the Service to create resumes, cover letters, or documents containing knowingly false credentials, degrees, or work experience.

We reserve the right to suspend or terminate accounts that violate these terms.

5. AI-Generated Content

Guul uses artificial intelligence to help generate resumes, cover letters, headshots, and other career documents. By using these features, you acknowledge and agree:

Accuracy: AI-generated content may contain errors, inaccuracies, or omissions. You are responsible for reviewing and verifying all generated content before using it.
Ownership: You own the content generated by AI on your behalf using your inputs. We do not claim ownership of AI-generated outputs.
No guarantee: We do not guarantee that AI-generated content will achieve any particular outcome, including but not limited to job interviews, employment offers, or career advancement.
Truthfulness: You are solely responsible for ensuring that your resumes, cover letters, and career documents accurately represent your qualifications, experience, and credentials.
Third-party AI: AI features are powered by third-party providers (see our Privacy Policy). Their availability and capabilities may change.

6. Billing & Subscriptions

Certain features require an active paid subscription. Pricing, available plans, and included features are displayed at the time of purchase.
Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date.
Payments are processed securely through Stripe. By subscribing, you agree to Stripe's terms of service.
All paid purchases are covered by a 30-day money-back guarantee. Email support@guul.io within 30 days of a charge and we will refund it in full to your original payment method — including if you have already downloaded your resume or report. The guarantee applies once per product per customer; we may decline refunds only in cases of demonstrable fraud or abuse.
We reserve the right to change pricing with at least 30 days’ advance notice. Existing subscribers will be notified before any price change applies to their plan.
Failure to pay may result in suspension or downgrade of your account to the free tier.

7. Intellectual Property

The Guul platform, including its software, design, branding, logos, documentation, and proprietary algorithms, is owned by Guul and protected by applicable intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service beyond the limited right to use it in accordance with these Terms.

8. Your Content

You retain all ownership rights to the content you create, upload, or input into Guul, including your resume data, cover letters, and uploaded photos.

By using the Service, you grant Guul a limited, non-exclusive, worldwide license to process, store, and transmit your content solely as necessary to provide the Service to you. This license terminates when you delete your content or your account.

9. Service Availability

We strive to maintain reliable service availability but do not guarantee uninterrupted or error-free access. We may modify, suspend, or discontinue any part of the Service at any time, with or without notice. Scheduled maintenance will be communicated in advance when possible. We are not liable for any loss or inconvenience caused by service interruptions.

10. Termination

By you: You may close your account at any time by requesting deletion through our Data Deletion page. Active subscriptions should be cancelled before account deletion to avoid further charges.
By us: We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or if required by law. We will attempt to provide notice before termination except in cases of severe violations.
Effect of termination: Upon termination, your right to use the Service ceases immediately. We may delete your data in accordance with our Privacy Policy.

11. Disclaimers & Warranties

Please read this section carefully

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. GUUL DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. GUUL DOES NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY AI-GENERATED CONTENT.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GUUL, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

13. Indemnification

You agree to indemnify, defend, and hold harmless Guul and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any third-party rights, or (d) content you upload, create, or distribute through the Service, including any resume or cover letter containing inaccurate information.

14. Dispute Resolution

In the event of a dispute arising from or relating to these Terms or the Service:

Informal resolution first: You agree to contact us at support@guul.io and attempt to resolve the dispute informally for at least 30 days before initiating any formal proceedings.
Binding arbitration: If the dispute cannot be resolved informally, you agree that it shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA). Arbitration shall take place in the State of Delaware, U.S.A., or remotely at the arbitrator’s discretion.
Class action waiver: You agree to resolve disputes with us on an individual basis. You waive any right to participate in a class action, class arbitration, or representative proceeding.
Small claims exception: Either party may bring an individual claim in small claims court if the claim qualifies.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. Any legal action or proceeding not subject to arbitration shall be brought exclusively in the federal or state courts located in the State of Delaware.

16. Modifications to Terms

We may revise these Terms at any time. When we make material changes, we will update the “Last updated” date and notify you via email or a prominent notice within the Service at least 30 days before the changes take effect. Continued use of the Service after the effective date of revised Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you should discontinue use of the Service.

17. Contact

For questions about these Terms of Service:

Email: support@guul.io
Service: Guul
Jurisdiction: State of Delaware, United States