Find out what was lost before changing the entire template. Missing text, wrong reading order and incorrectly labelled fields are different problems. Compare the parser’s output with the resume you submitted.
Start here
- Find out what was lost before changing the entire template.
- No. A test tool’s extraction result is not an employer’s decision. Use it to find concrete document issues and follow the application’s own instructions.
A practical checklist
Check your name and email, each role and employer, dates, education and skills. Copy text from the file into a plain-text editor to look for missing content or interleaved columns. If the contact details exist only as icons or in an image, add readable text. Use recognizable headings. Re-export once, reopen the file and inspect the parsed fields again.
Mistakes and limits to keep in mind
A low matching score can occur even when parsing is correct, because the content does not match the job description. Conversely, a visually clean page can hide text-order problems. Keep the original and change one suspected cause at a time so you know what helped.
Triage by the first incorrect field
If the name or email is missing, inspect the contact block and whether it uses images or icon-only labels. If roles are combined, check column order and section headings. If dates attach to the wrong employer, make the role boundaries clearer. A problem isolated to one section rarely justifies rewriting the whole resume.
If no text is found anywhere, determine whether the file is a scan or damaged export. Try a corrected plain-text source or the application’s manual fields when supported.
Decide when to stop adjusting the document
After a targeted change, compare the same fields again. If the test now extracts the correct content, move on to relevance and accuracy instead of repeatedly changing layout for a higher unrelated score. If the application still misreads a required field, correct it in the application where possible and retain the submitted file.
For support, describe the expected and actual field values without exposing unnecessary personal information. A concrete mismatch is easier to investigate than saying only that the score looks wrong.